Refund policy

Right of withdrawal

Food and beverages are exempt from the statutory right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen). This means that once your order has been dispatched, it cannot be returned or cancelled simply because you have changed your mind. This is standard for consumable products and is there to protect food safety.

If you change your mind before your order has been dispatched, email us at hello@cocowater.se as soon as possible. If we have not yet sent it, we will cancel the order and refund you in full.

Damaged, wrong or faulty orders

Your rights as a consumer under the Swedish Consumer Sales Act (konsumentköplagen) always apply. If something is wrong with your order, we will make it right.

Cans arrived damaged or leaking
You received the wrong product
Something was missing from your order
The product was faulty in any other way

Include your order number and a photo of the issue where possible. It helps us sort it out faster. Depending on the situation, we will send a replacement or give you a refund, and we cover the cost. You do not pay return shipping for an order that arrived damaged, wrong or faulty.

You can report a fault for up to three years from the date you received the goods, in line with konsumentköplagen.

How refunds are paid

Refunds are made to the original payment method. Once we have approved your refund, it is normally processed within 14 days. The time it takes to appear on your statement depends on your bank or payment provider.